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Quality

We strive to deliver the highest possible quality in the services we provide to our customers.

qualty_vitas_banner.png – Vitas Analytical Services

In order to achieve and maintain a front edge position in a high quality custom chromatographic analytical service, Vitas has implemented a Quality management system, which complies with cGMP standard, and in 2010 Vitas acquired a manufacturing license for quality control testing.

Comprehensive quality control on all tests is undertaken, which includes laboratory prepared standard solutions and commercially available certified standards. All analytical data are reviewed, maintained and trended to ensure we can quickly respond to any changes or trends in our data collection.

We also participate in inter-laboratory Quality Proficiency Programs when available and relevant. These programs allow us to compare our data with results from other laboratories and ensures high quality data.

All quality assurance data held by the laboratory can be examined by our customers according to mutual agreement.

Our Policy

Vitas shall be working for increased satisfaction of all interested parties (including customers, personnel, suppliers, authorities and owners) by establishing their needs and expectations and by acting in a balanced way for fulfilling them.

We shall:

  • Offer on-time delivery and turn-around-times as well as quality analyses in compliance with or better than required or expected by our customers

  • Ensure the protection of all clients' confidential information and proprietary rights

  • Avoid involvement in any activities that would diminish confidence in our competence, impartiality, judgment or operational integrity

  • Ensure that management and personnel are free from any undue internal and external commercial, financial and other pressures that may adversely affect the quality of our work

  • Ensure the personnel’s fundamental needs and interests are taken good care of

  • Have no serious advents due to lack of HMS system or bad compliance with the system.

  • Have adequately trained staffed and equipped laboratory facility

  • Develop good relations to suppliers ensuring their products and services don’t compromise Vitas´ requirements and expectations

  • Ensure compliance with all statutory requirements and regulations applicable to our organization or the services we provide

  • Continually improve the effectiveness of the quality management system by periodical review